Frequently Asked Questions

General Questions

What is Shoosack™?

Shoosack™ is a protective shoe washing bag that allows you to safely clean your shoes in the washing machine while helping prevent damage, scuffs, and unnecessary wear.

How can I contact you?

You can reach our support team at Shoosackmain@gmail.com. We aim to respond within 1–2 business days.

Orders

How do I place an order?

Simply add your Shoosack™ to your cart and follow the checkout process to complete your purchase.

Can I change or cancel my order?

If your order hasn't been shipped yet, we'll do our best to help. Contact us as soon as possible after placing your order.

Can I order by phone?

At this time, all orders must be placed through our website.

Shipping

Where do you ship?

We currently ship across Australia and selected international destinations.

How long does delivery take?

Australia: 2–7 business days

International: 7–20 business days

Shipping times may vary depending on your location.

Can I track my order?

Yes! Once your order ships, you'll receive a confirmation email with tracking information.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original packaging, and accompanied by proof of purchase.

How long do refunds take?

Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Can I exchange an item?

Yes. Please contact our support team before sending anything back so we can assist you with the exchange process.

Product Questions

What shoes fit inside the Shoosack™?

Shoosack™ is designed to fit most sneakers, runners, casual shoes, and other everyday footwear. Check the product dimensions on the product page for specific sizing information.

Account & Privacy

Do I need an account to shop?

No. Guest checkout is available. Creating an account allows you to track orders and save your details for faster checkout.

Is my personal information secure?

Yes. We use secure payment processing and industry-standard security measures to protect your information.

Promotions & Discounts

How can I stay updated on offers?

Subscribe to our newsletter to receive exclusive discounts, product updates, and special promotions.

Can I use multiple discount codes?

Only one discount code can be applied per order unless otherwise stated.