Shipping policy

Shipping Policy
Last Updated: August 28, 2025

Thank you for shopping with CarryOnCare. We’re committed to delivering your order quickly, securely, and with care. Please read our shipping policy below for details on shipping timeframes, costs, and other important information.

📦 Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email once your order has been placed, and another email with tracking information once your order has shipped.

🌍 Shipping Locations

We currently ship to:

  • Australia (domestic)

  • Selected international countries – availability and pricing shown at checkout.

If your country isn’t listed, feel free to contact us at [mycarryoncare@gmail.com].

🚚 Shipping Timeframes

Destination Estimated Delivery Time
Australia 2–7 business days
New Zealand 5–10 business days
International 7–20 business days

Note: These are estimated times only. Delays may occur due to customs, peak seasons, or courier issues.

💰 Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order size.

  • We may offer free shipping promotions from time to time — be sure to subscribe to our emails so you don’t miss out!

📦 Order Tracking

Once your order is shipped, you’ll receive an email with your tracking number and a link to follow its journey.
Tracking updates may take 24–48 hours to appear.

📬 Missed Deliveries / Returned Packages

If a package is returned due to an incorrect address, failed delivery attempt, or refusal, we can re-ship it (additional shipping fees may apply). Please ensure your shipping details are accurate at checkout.

❗ Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties or taxes. These charges are not included in our prices and are the responsibility of the recipient. We recommend checking with your local customs office for more information.

📞 Questions or Support

If you have any questions about your shipment or need help tracking your order, feel free to reach out to us:

📧 Email: mycarryoncare@gmail.com