Refund policy

Return & Refund Policy

We hope you love your purchase, but if not — no worries! We offer hassle-free returns within 30 days of receiving your item.

✅ Return Eligibility

To qualify for a return, your item must be:

Unused and unworn
In its original packaging
With all tags attached
Accompanied by proof of purchase (e.g. order number or receipt)

📦 How to Start a Return

Email us at Mycarryoncare@gmail.com with your order details.
If your return is approved, we’ll send you:
- A return shipping label
- Step-by-step return instructions

Important: Returns sent without contacting us first will not be accepted.

🔧 Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.
If your item is damaged, defective, or you received the wrong item, email us right away at Mycarryoncare@gmail.com — we’ll fix it fast.

🚫 Non-Returnable Items

We cannot accept returns on:

Sale items
Gift cards

💰 Refunds

Once your return is received and inspected, we’ll let you know if the refund is approved.

If approved, your refund will be processed back to your original payment method within 10 business days.
Your bank or card provider may take additional time to post the refund.

If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please contact us at Mycarryoncare@gmail.com.