Privacy policy

Privacy Policy
Last Updated: August 28, 2025

CarryOnCare ("we", "us", "our") operates this store and website (the “Services”), powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our Services, make a purchase, or otherwise interact with us.

By using our Services, you acknowledge that you’ve read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, address, email, phone number.

  • Payment Details: Credit/debit card information, billing details, transaction confirmations.

  • Account Info: Username, password, preferences, and security details.

  • Order & Activity: Products you’ve viewed, added to cart, purchased, or returned.

  • Communications: Customer support messages and related interactions.

  • Device Info: IP address, browser type, device identifiers, and connection data.

  • Usage Data: How you interact with our Services.

2. How We Collect Information

We collect personal information from:

  • You directly – when you browse, create an account, or make a purchase.

  • Automated tools – through cookies, pixels, and analytics tools.

  • Our partners – such as Shopify and payment providers.

  • Third parties – for advertising, customer support, and other business operations.

3. How We Use Your Information

We use your personal information to:

  • Provide and manage our Services – including fulfilling orders, managing your account, and processing returns.

  • Customize your experience – through product recommendations and saved preferences.

  • Send marketing and promotional communications – via email or text (you can opt out anytime).

  • Ensure security and prevent fraud – including account verification and monitoring suspicious activity.

  • Meet legal obligations – responding to lawful requests and enforcing our Terms.

4. Sharing of Personal Information

We may share your information with:

  • Shopify – who hosts and powers our store.

  • Service Providers – including payment processors, fulfillment partners, and analytics tools.

  • Marketing Partners – to serve tailored ads and promotional content.

  • Legal Entities – to comply with legal obligations or protect our rights.

  • Corporate Affiliates – for operational purposes.

  • With your consent – when you connect with third-party apps or services.

5. Relationship with Shopify

Shopify processes certain personal data on our behalf and may also collect information independently to improve its own services. To learn more or manage your data, visit Shopify's Privacy Policy or their Privacy Portal.

6. Cookies & Tracking

We use cookies to:

  • Keep you logged in

  • Improve performance and usability

  • Analyze site usage and customer behavior

  • Support targeted advertising

To manage your cookie preferences, adjust your browser settings or visit Shopify’s Cookie Policy.

7. Third-Party Links

Our site may link to other websites. We are not responsible for the privacy practices or content of third-party platforms. Please review their policies before sharing any personal information.

8. Children’s Privacy

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect information from minors. If you believe your child has provided personal information, contact us to request its deletion.

9. Security & Data Retention

While we use industry-standard security measures, no system is 100% secure. Use caution when sharing sensitive information.

We retain personal information as long as necessary to:

  • Maintain your account

  • Fulfill orders

  • Comply with laws

  • Resolve disputes

10. Your Rights & Choices

Depending on your location, you may have rights to:

  • Access your personal data

  • Request deletion or correction

  • Object to or restrict processing

  • Request data portability

  • Manage communication preferences

  • Withdraw consent

To exercise any of these rights, contact us at mycarryoncare@gmail.com. We may need to verify your identity before processing your request.

11. International Transfers

Your data may be transferred outside your country of residence, including to the United States or other countries with different data protection laws. If you are in the EEA or UK, we rely on approved legal mechanisms for cross-border transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with the revised “Last Updated” date. Continued use of our Services after any updates indicates your acceptance.

13. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

CarryOnCare
📧 Email: mycarryoncare@gmail.com