Return and refund policy
Return & Refund Policy
Last Updated: June 16, 2026
At Shoosack™, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
✅ Return Eligibility
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- In its original packaging
- Accompanied by proof of purchase (such as your order confirmation or order number)
📦 How to Start a Return
To initiate a return, please contact us at:
Please include your order number and reason for the return.
If your return is approved, we'll provide instructions on how and where to send your item.
Please note: Returns sent without prior approval will not be accepted.
🔧 Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or if you receive the wrong item, contact us as soon as possible at Shoosackmain@gmail.com. We'll assess the issue and work quickly to make it right.
🚫 Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Items that have been used, damaged after delivery, or returned without original packaging
If you're unsure whether your item qualifies for a return, please contact us before sending it back.
💰 Refunds
Once we receive and inspect your return, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time before the funds appear in your account.
⏳ Refund Delays
If more than 15 business days have passed since your refund was approved and you have not received your funds, please contact us at:
We'll be happy to assist you.
📞 Contact Us
For any questions regarding returns, refunds, or exchanges, please contact:
Shoosack™